One pass: the road’s full analysis and the police records behind it

No – they work together. A pass opens the full analysis for your road (or every road with Pro) and puts credits in your balance. Credits open the individual police records. Buy a pass and you have both. Buy credits on their own only if you just need a crash or two. Everything sits in one balance against your email.

Every police record costs 1 credit, whatever its severity – slight, serious or fatal. With no credits, the record’s page picks the smallest pack and, on a road we cover, offers that road’s Day Pass beside it. Pay, and you land straight back on that record with it already open.

No. Credits stay in your balance until you use them – including the ones that came with a pass, after the pass itself has ended. Once you open a record it stays open; you never pay for it twice.

Your receipt email has a button that signs you in (it works for 14 days, up to 5 times). Or tap “Email me a link” on any record or analysis page and we’ll send a one-time sign-in link to the address you paid with. No passwords.

No. A record is the police-recorded STATS19 data the Department for Transport publishes for that collision: when and where, the conditions, the vehicles, the drivers and the casualties. It does not include statements or insurance details – the full police report is a separate, paid request to the police force.

Reply to your receipt, or email info@uktrafficupdates.uk. It stops renewing, and you keep your access to the end of the month you’ve paid for.

Because a record is a record. We don’t think anyone should pay more to read about a crash because someone died in it, and one price means no sums before you open one.

Just want police records? Credits are enough. Want to see the whole road too – every junction ranked, the trend, the conditions? The Day Pass gives you 5 credits – the same as the £4.99 pack – plus the full road analysis for 24 hours.

Access starts straight away

At checkout you ask us to start now. Once your access starts, or you spend a credit on a record, your 14-day right to cancel ends, so we don't refund for a change of mind after that.

Unused credits

Ask within 14 days of buying and we'll refund your unused credits to your card. Credits you've already spent are charged at £1.00 each (our smallest pack's price per credit).

Something wrong?

If a record or report is wrong, incomplete or won't open, email info@uktrafficupdates.uk. We'll fix it or supply it again. If we can't, you choose: your money back to your card, or the credit back straight away.

Pro and Enterprise

Cancel any time by replying to your receipt. You keep access to the end of the month you've paid for, and you aren't charged again.

Credits never expire

If we ever close the service, or close your account other than for a payment you've reversed, we'll refund unused credits you paid for to your card.

Payment disputes

Please contact us first - we can usually fix things the same day. If you dispute a payment with your bank or card provider, the access and unused credits bought with that payment are paused while the dispute is open, and a monthly plan won't renew in that time. If it's withdrawn or decided in our favour, we restore them; if it's decided in yours, they're removed, because the payment has gone back to you. This doesn't affect your right to raise a dispute or to claim under section 75 of the Consumer Credit Act.

Your own use

What you buy is for your own use: no scraping, bots, shared logins, reselling or republishing.

Your legal rights

Your rights under the Consumer Rights Act 2015 apply in full: what you buy must be as described and work properly. If it doesn't, you can have it put right - and if it can't be, your money back.

Collision records are police-recorded and published by the Department for Transport as the STATS19 dataset, under the Open Government Licence v3.0. We don’t alter the records – we organise, rank and present them.

Your receipt is emailed the moment you pay. If you need a VAT invoice or a purchase order raising, email info@uktrafficupdates.uk and we’ll sort it.